Email Communication Systems
Practical Communication Systems That Build Stronger Business Relationships
Systems designed to reduce confusion, improve communication flow, strengthen customer relationships, and simplify ongoing business communication
The Real Problem Isn’t the Emails You send,
It’s the Lack of Communication Structure.
Most managers are already sending emails but,
without a clear email strategy, communication becomes
Reactive instead of Controlled.
- The same questions get asked again and again
- Important information gets missed
- Residents become frustrated or confused
- You spend more time responding than managing
Without a system, emails become a burden instead of a tool.
Make use of Email Systems That Work
Instead of sending one-off emails we build a
structured communication system tailored to your message.
This gives you:
- Consistent messaging
- Clear communication pathways
- Reduced repetition
- Better-informed residents
It’s not about sending more emails it’s about
sending the right emails, the right way.
I’ve worked across multiple buildings over many years and
have seen first hand how poor communication creates problems.
Our Email Communication systems are based on what actually works in
real management situations not generic marketing advice.
Communication Systems Built Through Real Business Experience
Not theory. Not generic marketing advice.
Real communication systems developed through decades of operational business experience.
30+ Years of Customer Service Experience
Long before modern automation platforms existed, Steve Reynolds was building customer communication systems through decades of business ownership, direct marketing, customer retention, and operational management
Reference:
- The TV Doctor
- customer retention
- direct response marketing
- operational systems
Real Operational Management Experience
Experience across Queensland management rights operations ranging from small complexes through to large multi-building communities created practical insight into communication breakdowns, operational stress, and relationship management.”
Include:
- 20–326 unit experience
- onsite management
- relief management
- operational communication
Education-First Communication Systems
Founder of educational platforms including QCLH and Residential Managers Support, focused on simplifying operational complexity through structured communication, education systems, and relationship-based management practices
Real Experience. Practical Systems.
Proven Results.
QUT AV Technician & Lecturer
Built a strong technical and communication foundation at Queensland University of Technology, developing practical problem-solving, training, and systems management skills that later became central to effective management.
The TV Doctor 30+ Years
Owned and operated a successful Brisbane electronics and service business for over 30 years, gaining extensive experience in customer service, direct marketing, business operations, and long-term client relationships.
Queensland Real Estate License (2012)
Obtained a full Queensland Real Estate License in 2012, expanding expertise into property management, compliance, communication systems, and the operational realities faced by onsite residential managers and committees.
Management Rights Relief 2015
Founded Management Rights Relief to provide relief management services across Queensland, supporting residential managers with reliable operational assistance, communication continuity, and practical industry knowledge.
Relief Managers of the Year (2021)
Recognised as Relief Managers of the Year in 2021 alongside wife Sharleen Reynolds, acknowledging commitment to professional service standards, communication excellence, and trusted operational support within the management rights industry.
QCLH Development 4 + Years
Developed the Queensland Community Living Handbook over as a practical educational platform designed to simplify body corporate governance, improve communication, help create greater peace and harmony within communities.
Sample of most recent email campaigns
Golden Gate Apartments
This is a 180 unit high rise building in Surfers Paradise, where I live.
My Body Corporate Committee and friends were being bombarded with hostilities from toxic new owners whose purpose is(and still is) to take over the Body Corporate for their own personal gain.
They established a “Golden Gate facebook page” that gave the impression that they were the voice of the Body Corporate , which they were NOT.
They used this to defame our Committee and everyone who supported them, with vicious false statements which needed lawyers to be involved at a cost to every owner.
I provided Chairperson Robyn with a series of Newsletter styled emails sent to every owner and this helped silence the activities of these newly arrived owners.
Purpose
To promote the Body Corporate Committee approved faceBook page as a source of truthful non toxic factual news about our building and living environment.
Solution
A series of informative Newsletter styled emails were sent to all owners.
Inside was details and documented facts about the disruptive activities of these newly arrived owners, current news items and the details of our Body Corporate approve facebook page.
Outcome of
First Golden Gate email
On 11-10-2024 I used WIX email marketing program to:
- Successfully send 167 emails to Golden Gate owners
- 10 emails “Bounced” and are now deleted from the email list
- 157 emails were delivered to Golden Gate owners’ email “in boxes”
- 4 owners unsubscribed and have been deleted from the email list
- 107 owners opened the email and received our message
- This is a 68% opening rate, a very success result
Our new email list of Golden Gate owners is 153.
The Official FaceBook page membership jumped by 35% after this email campaign.
4 Owners Unsubscribed.
2 are no longer owners and 2 others are owners Aaron Nicholls and Viki Tikao.
Both are “Independent” Body Corporate Committee nominees who campaigned and
complained about our current committees’ transparency and
now they refuse to receive the Body Corporate Newsletter thats all about transperancy. WHAT HYPOCRITS.
AS A FOOTNOTE 1-6-2026:
Three of the “Independents” have sold their units here and moved away.
Much to the relief of a majority of happy residential owners.
First Golden Gate email
Click here to see the other Golden Gate emails on our Showcase page
Let me do this for you or
let me show you how to do this for yourself.
Residential Managers Support
A 3 month email promotion of Residential Managers Support new website and products.
It was important to vary the email message, so I created 9 individual email campaigns to promote:
Residential Managers Support new website
Quensland Community Living Handbook and
Body Corporate Principals free chapter
This fully automated promotion was sent to my target audience clients over 35 delivery days.
The various campaigns successfully arrived at 9,259 of my clients email inboxes, then opened by 1,708 clients,
resulting in the new website RMSupport.NET received over 1,500 views.
email 7
Click here to be taken to our Showcase Page
Purpose
To use a fully automated promotion of Residential Managers Support new website and it’s associated products.
Details
I used the BREVO wordpress email marketing plugin to achieve the result I needed.
With a free email send limit of 300 per day I had to split my user lists into 4 then automate 35 campaign days between Jan 2026 and March 2026.
The 3 month projects was designed to keep the client involved without being overwhelmed using the following:
- Create 9 seperate email topics to keep client interested.
- NO emails to send on weekends, Fridays or Mondays.
- Sending a maximum of 300 emails per day FREE.
- Limit emails sent to each client at about 1 per 14 days.
This project was fully automated and distributed 35 daily email campaign to more than 9,000 email inboxes over a 3 month period.
Resulting in over 1,500 new visitors to my website RMSupport.NET.
Let me do this for you or let me show you how to do this for yourself.
Start With a Simple Conversation
Let me help you to put a simple email Communication system
in place that makes everything easier to manage.
The link below will takes you to the About You form to start our process.
